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Tourism & Hospitality Sector Skill Council

Sector Profile

Tourism & Hospitality is one of the most attractive industry in the country as it generates quick employment and entrepreneurial opportunities and contributes substantially to the growth of our economy and the expansion of its Gross Domestic Product (GDP). The spurt in domestic tourism and steady growth in international tourist arrivals continues to highlight the role of Travel and Tourism industry as an important driver of growth in India’s growth story.

With a sustainable 9.5% contribution to the global GDP, Travel and Tourism is not only outpacing the wider economy but also growing faster than the significant sectors such as finance and business services, transport and manufacturing. (WTTC, 2014). It has the potential to be the single largest provider of employment where nearly 1 out of every 11 jobs in the world being supported by this industry. Tourism also greatly contributes to the earning of foreign exchange for the country and also has the distinction of being the lowest in the outflow of dollars i.e. only 10% pegged against its net earnings.

About Tourism & Hospitality Sector Skill Council

Tourism & Hospitality Skill Council ( THSC), is a Not-for-Profit Organization, registered under the Societies Registration Act of 1860. The Council has been promoted by Confederation of Indian Industry (CII) and Industry Members representing the sector, financially supported by NSDC. The Sector Skill Council is a national level organization with a Government-Industry interface and partnership with stakeholders from industry, labour as well as the academia. It fulfils its purpose essentially when the lead is taken by Industry stakeholders.

Tourism and Hospitality Skill Council (THSC) which is formed 'By the Industry and For the Industry' to tackle the skilling of large manpower to fulfill the industry requirement plays a crucial role in bridging this ever-growing gap. THSC is mandated to create a robust and sustainable eco-system for skill development in the industry.

Contact Information:
CEO/COO: Mr. Praveen Roy
Phone : 0124 4269034,
Email: ceo@thsc.in
Addess: 405/6, 4th Floor DLF City Court,
Near Sikanderpur Metro Station,
Gurgaon -122002, Haryana, India
Grievance Cell Member:
Mr. Sundeep Chhabra’s
Phone : 9810502559
Email: sundeep.chhabra@thsc.in.
Neha Rampal
Phone : 9953778397
Email: neha.rampal@thsc.in.

Qualification Packs


Bartender

  • Pack Code:
  • THC/Q0302
  • Job Role:
  • Bartender
  • NVQF Level:
  • 3
  • Role Description:
  • Preparing and serving drinks at the bar and ensuring that the guest has good experience

Training Partners

Boat Jetty In-charge

  • Pack Code:
  • THC/Q7601
  • Job Role:
  • Boat Jetty In-charge
  • NVQF Level:
  • 3
  • Role Description:
  • Arranging the materials requiredfor cruise liner or boat travel, managing the travel, receiving the guests, attending to their requests and ensuring a smooth on boarding process

Training Partners

Chef-de-partie

  • Pack Code:
  • THC/Q0404
  • Job Role:
  • Chef-de-partie
  • NVQF Level:
  • 6
  • Role Description:
  • Management of food production operations, stock and staff in one section of the kitchen

Training Partners

Cleaner – Carpet and Chair

  • Pack Code:
  • THC/Q5703
  • Job Role:
  • Cleaner – Carpet and Chair
  • NVQF Level:
  • 4
  • Role Description:
  • Removing dirt, grime and stains from carpets and chairs using special equipment, cleaning solutions and techniques as per company's policy.

Training Partners

Commi 1

  • Pack Code:
  • THC/Q0405
  • Job Role:
  • Commi 1
  • NVQF Level:
  • 5
  • Role Description:
  • Preparation of basic food recipes and assisting Sous Chef or Chef-de-Partie in food preparation

Training Partners

Commis Chef

  • Pack Code:
  • THC/Q0406
  • Job Role:
  • Commis Chef
  • NVQF Level:
  • 4
  • Role Description:
  • Preparing base food items and assisting Commi 1 or Chef-de-Partie in food preparation

Training Partners

Dishwasher- Manual and Machine

  • Pack Code:
  • THC/Q2701
  • Job Role:
  • Dishwasher- Manual and Machine
  • NVQF Level:
  • 1
  • Role Description:
  • Washing and cleaning variety of tableware; serving dishes;cooking wares; cutlery and other items in the kitchen either mechanically or manually and also keeping the dish washing area clean

Training Partners

Food & Beverage Captain

  • Pack Code:
  • THC/Q0306
  • Job Role:
  • Food & Beverage Captain
  • NVQF Level:
  • 6
  • Role Description:
  • Managing inventory and staff in the customer service area and supervising food & beverage service operations.

Training Partners

Food & Beverage Service-Steward Level 4

  • Pack Code:
  • THC/Q0301
  • Job Role:
  • Food & Beverage Service-Steward Level 4
  • NVQF Level:
  • 4
  • Role Description:
  • Efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions

Front Office Associate

  • Pack Code:
  • THC/Q0102
  • Job Role:
  • Front Office Associate
  • NVQF Level:
  • 4
  • Role Description:
  • Receiving the guest, handling guest registration process, room allocation, attending to any guest requirements; performing cashiering process and handling guest accounts during stay

Guest House Caretaker

  • Pack Code:
  • THC/Q0501
  • Job Role:
  • Guest House Caretaker
  • NVQF Level:
  • 5
  • Role Description:
  • Providing hospitality services to guests and performing the housekeeping duties

Training Partners

Home Delivery Boy

  • Pack Code:
  • THC/Q2902
  • Job Role:
  • Home Delivery Boy
  • NVQF Level:
  • 3
  • Role Description:
  • Distributing food and beverage packages from restaurant to customers at their place in time by driving a personal or employee owned vehicle as per restaurant's policy

Training Partners

Housekeeping Attendant (Manual Cleaning) Level 3

  • Pack Code:
  • THC/Q0203
  • Job Role:
  • Housekeeping Attendant (Manual Cleaning) Level 3
  • NVQF Level:
  • 3
  • Role Description:
  • Responsible for cleaning of a property including floors, glass surfaces, offices, restrooms, auditorium, lifts, utility rooms, canteen & pantry, and common areas (inside and outside the building) and keeping it neat and tidy.

Kitchen Steward

  • Pack Code:
  • THC/Q0401
  • Job Role:
  • Kitchen Steward
  • NVQF Level:
  • 2
  • Role Description:
  • Cleaning kitchen ware, dishware and equipment used in kitchen area; ensuring stocking of food and material for cooking and maintaining high standards of hygiene in cooking area

Training Partners

SynchroServe Global Solutions Private Limited
Training Partner Details

Laundry Machine Operator

  • Pack Code:
  • THC/Q0205
  • Job Role:
  • Laundry Machine Operator
  • NVQF Level:
  • 4
  • Role Description:

Training Partners

Meet & Greet Officer

  • Pack Code:
  • THC/Q0101
  • Job Role:
  • Meet & Greet Officer
  • NVQF Level:
  • 4
  • Role Description:
  • Identifies and prepares for work as per customer requirements, meets & greets the customer, transfers to required destination, resolves customer complaints and queries and settles bills.

Multi-cuisine Cook

  • Pack Code:
  • THC/Q3006
  • Job Role:
  • Multi-cuisine Cook
  • NVQF Level:
  • 4
  • Role Description:

Training Partners

Pest Controller

  • Pack Code:
  • THC/Q5704
  • Job Role:
  • Pest Controller
  • NVQF Level:
  • 4
  • Role Description:
  • Identifying pest problem, selecting and applying chemical, manual or mechanical solutions to get rid of them as per company's policy

Training Partners

Restaurant-Counter Sale Executive

  • Pack Code:
  • THC/Q2903
  • Job Role:
  • Restaurant-Counter Sale Executive
  • NVQF Level:
  • 4
  • Role Description:
  • Taking orders, getting it prepared and serving to customers, as per organization’s policy

Training Partners

Room Attendant Level 4

  • Pack Code:
  • THC/Q0202
  • Job Role:
  • Room Attendant Level 4
  • NVQF Level:
  • 4
  • Role Description:
  • Keeping guest rooms and defined areas in clean and orderly condition

Sous Chef

  • Pack Code:
  • THC/Q0403
  • Job Role:
  • Sous Chef
  • NVQF Level:
  • 7
  • Role Description:
  • Helping Executive Chef in running the food production and kitchen service.

Training Partners

Street Food Vendor - Standalone

  • Pack Code:
  • THC/Q3007
  • Job Role:
  • Street Food Vendor - Standalone
  • NVQF Level:
  • 4
  • Role Description:
  • Vending cooked or ready -to-eat food on mobile cart on streets

Tandoor Cook

  • Pack Code:
  • THC/Q3001
  • Job Role:
  • Tandoor Cook
  • NVQF Level:
  • 3
  • Role Description:
  • Making and maintaining the tandoor, i.e., brick or clay oven and baking Indian breads or roast chicken on it

Training Partners

Ticketing Consultant

  • Pack Code:
  • THC/Q4302
  • Job Role:
  • Ticketing Consultant
  • NVQF Level:
  • 5
  • Role Description:
  • Interacting with the customers, understanding their purpose and mode of travel and any specific requirements, booking the tickets, handing over the tickets and providing travel advisory

Training Partners

Tour Guide

  • Pack Code:
  • THC/Q4502
  • Job Role:
  • Tour Guide
  • NVQF Level:
  • 4
  • Role Description:
  • Providing assistance and information to the tourist on all aspects of a tourism destination or spot

Training Partners

Trainee chef

  • Pack Code:
  • THC/Q2702
  • Job Role:
  • Trainee chef
  • NVQF Level:
  • 3
  • Role Description:
  • Preparing, cooking and maintaining the kitchen while working under the direction of the senior Chefs

Travel Consultant

  • Pack Code:
  • THC/Q4404
  • Job Role:
  • Travel Consultant
  • NVQF Level:
  • 4
  • Role Description:
  • Interacting with the customers, understanding their requirements, planning and preparing the itenary, monitor the tour and achieve customer satisfaction

Training Partners

Travel Insurance Executive

  • Pack Code:
  • THC/Q4301
  • Job Role:
  • Travel Insurance Executive
  • NVQF Level:
  • 3
  • Role Description:
  • Interacting with the customers, understanding their travel type and the different forms of risks, collecting the required documentation, assisting in the process of insurance, coordinating with the insurance agents, handing over the insurance copy to the customer and achieving customers satisfaction

Training Partners

Visa Assistance Consultant

  • Pack Code:
  • THC/Q4303
  • Job Role:
  • Visa Assistance Consultant
  • NVQF Level:
  • 4
  • Role Description:

Training Partners